Send Mail Server

This could mean that either our server are busy, or you have a big file so downloading takes a t longer.

Scheduled emails can be deleted before they are sent, but not after! Go to the Reports and Statistics Menu, put a check in the delete box next to the scheduled send you would like to delete and click the 'Delete Selected Reports' button. This will delete your scheduled send from the queue.

Once an email has sent, it cannot be cancelled. To eliminate this possibility (discovering a mistake or sending to the wrong list) send a Test email to yourself, and double check that the mailing list, subject line and content are correct.

Yes, SendmailServer is reverse MIME compliant and will automatically determine whether an e-mail client can read HTML. If it cannot, SendmailServer will deliver the text version (a setting that can be turned on or off in your SendmailServer account). To create a text version make sure you have the "Create a text version" box ticked. When you finish designing the HTML version in the Editor a second editor will appear where you will need to place the text for the text version.

Under Enhanced mode – Manage subscriber info, you can create your datasets there. Help files are available. You can personalise you TO field and the SUBJECT, as well as a range of options.

At this time personalization only works in HTML and not in text-only emails. However, a work-around is to design a text-only e-mail using HTML, but choose a plain text font such as Times Roman. This way, you can personalize the e-mail as well as track clicks and other useful statistics. HTML contains code that communicates with our server to register these stats, whereas text-only e-mails do not.

No. Our reports depend on an action being taken (such as a image being downloaded) or a click through. One way around it is to design the newsletter in HTML but make it resemble straight text by using only text in a simple table structure (in a font such as Courier New).

Yes, SendmailServer allows you to personalize your emails and set up subscribe forms where your users fill in their details to populate sets of data that you can set up, with a choice in the type of information you wish to get from them. Go to Manage Subscriber Info and Create New (dataset). Full instructions are available in the help files. A small icon next to the subject line in the SEND area enables you to personalise the subject line.

Some email software freezes up when an email is too big. The limit, more a practical maximum, is 200 kilobytes. This is a very large file anyway, and we advise against sending so much data. 200 kb is 200,000 bytes, or about 25,000 words and 3,000 lines. This is without the pictures - remember that images are not embedded in the email, but exist externally, either in your SendmailServer folder or in a folder on a website. This means that your recipient must not only download 200 kb of (words and code) data, but also all the images. You are unlikely to endear customer to you or your product if you're subjecting them to that ordeal. We recommend that the size of a newsletter (words and code) does not exceed 70 kb, and that the newsletter links to a minimum number of small, carefully compressed images. There are many image editors on the market.

Yes - a download link to the file from your email will be almost the same thing as an attachment. It is also much more likely to get through corporate firewalls. In the editor position your cursor and then choose the Internal Link button (next to the table symbol). Upload your attachment to the Pictures folder - now select it in the list by clicking the 'Select'. Enter your link text (e.g. Download it here) and click OK.

No, only scheduled emails can be cancelled. If an email is sent immediately then the sending cannot be cancelled. Make sure your email is correct before sending it.

The images are not embedded in the emails. The email contains HTML code that calls the image up from our server. For the images to load you need to be online and the images must have been loaded onto the SendmailServer server. For instructions on how to load images please view the help menu in the Manage Images Menu.

This is usually as a result of using absolute layers when desigining a Newsletter using either the editor or another HTML program. Absolute positioning doesn't work well in emails, because you're not sure of the mail size that will be appearing in your subscribers email client. We advise you not to use absolute position when designing your Newsletters. If you have in order to fix it you will need to click the edit HTML code at the bottom left hand corner of the editor and go through and delete all instances of the word . You may have to redesign your Newsletter after these deletions.

Yes, scheduled sends are part of SendmailServer's functionality. They can be sent by hours and days, up to one month ahead.

Yes, we offer a range of personalisation functions. You can address the emails to individuals, based on fields you set up in datasets managed in the Manage Subscriber Info area. ot yet. You can also personalise the subject with a data field representing each individual recipient, such as their name.

No, when sending, each newsletter is addressed and sent individually. This is much more effective. When people see a single stock phrase in the "To" field of the received e-mail, they usually associate it with SPAM.

The SendmailServer tool is mostly used by corporations, associations, clubs, small businesses and private individuals. The uses are endless, but most people use SendmailServer to communicate with clients, staff, members, colleagues and relatives or friends. Private use would include invites, announcements, travelogues and family albums. Small businesses might use SendmailServer for press releases, newsletters, product launches, quotes, letters, proposals and more. Corporations, on the other hand, might have an in-house communications department that wants to send out internal newsletters, reports, memos and directives to other offices, as well as a range of opt-in or other marketing functions.

A hard bounce is an e-mail message that has been returned to you because the recipient's address is invalid. A hard bounce might occur because the domain name doesn't exist, the recipient is unknown, or there's some type of network problem on the recipient's end.